We Deliver the highest quality Training Programs
At Situation Management Systems, we have been working with Fortune 500 companies for over 40 years in the field of management and communication training.
Our Communication and Management Development Programs
We provide line managers, human resource, training and OD professionals with many options.
Every line manager, human resource, training and OD professional knows how critical good communication skills are for the efficient running of a business. Yet there are so many management training programs available in communication, influence and negotiation. We believe that these are core management skills. At each level of management the communication challenges become more complex. The benefit of having a company like Situation Management Systems is that we have in-depth experience in our specialized area of communication with regards to influence and negotiation.
Our Communication and Management Development Training Programs:
Our Programs include:
Positive Power and Influence®
Participants in the POSITIVE POWER AND INFLUENCE® Program develop influence style flexibility. They learn to diagnose each influence situation they encounter, and then apply the influence style that will be most effective. Read more...
Creating Results
Participants in Creating Results increase their effectiveness to implement ideas and create desired results in constantly changing environments. Read more...
Influencing Change
Influencing Change addresses the barriers which arise after new ideas have been generated. Read more...
Leading People for Successful Projects™
Leading People for Successful Projects™ develops organizational savvy and leadership skills project leaders need to complete projects on time and within budget. Read more...
Positive Negotiation
The Positive Negotiation Program provides individuals with the knowledge and skills they need to confront differences, manage conflict, and reach lasting agreement. Read more...
Negotiation Strategy and Tactics
Negotiation Strategy and Tactics prepares participants to reach quality working agreements via a consistently effective process of negotiation. Read more...
Leading Through Adversity
Participants in the Leading Through Adversity Program will master “principled conflict management” – a process that transforms disruptive disputes into powerfully productive interactions. Read more...
The Art and Neuroscience of Intuitive Selling
Sales people are taught a generic process or strategy. Typical sales training programs teach participants how to identify prospects and develop their pipeline, make initial contact and ask questions to uncover needs, develop customer-focused solutions, prepare for and handle objections, and ultimately close the sale. What most programs do not teach people is the fact that their level of emotional self appraisal, regulation of emotion, use of intuition, combined with the influence styles is directly related to their success. Read more...
Some General Examples of Client Customization
Industry-specific Examples
These are just a few examples of how SMS has applied its expertise to solve industry-specific business problems. These are just a sampling of industries that SMS has worked with over the last 20 years. If you don't see your industry here, check back. We are adding them as they become available.
Our Experience in the:
For further information on how we can help your organization, please contact us.
Situation Management Systems provides on-site programs, consulting services, public workshops, and trainer certification options. Founded in 1976, we currently work with clients in 40 countries and in 15 languages.
Consumer Products Industry
Consumer products companies have come under tremendous pressure from intense competition and consolidation within the industry. Consumers have forsaken brand loyalty for lower prices, and the buying public has become more diverse ethnically and economically. Companies that are able to respond quickly with better value products and competitive prices will succeed in the marketplace. SMS has worked with many consumer products companies to provide the skills that managers and professionals need to excel in this dynamic environment.
Examples of work we have done:
Financial Services Industry
Today’s financial services professionals face a variety of pressures. Heated competition, mergers, restructuring, and diminished resources are just a few of the elements creating big challenges inside financial institutions. What skills do financial services professionals need to be effective in this environment? The ability to sell and negotiate is crucial if an institution is to remain both profitable and competitive. Also important is the ability to promote and implement new systems and processes while managing the inevitable resistance to change. And as resources become more scarce, banking professionals must learn to influence and negotiate with others to get what they want. SMS has worked with dozens of financial institutions to provide the skills that managers and professionals need to excel, not just survive, in their rapidly changing roles.
Examples of work we have done:
Information Technology
Today’s I.T. professionals are partners, consultants, and strategists—not just technologists. They must provide business solutions as well as technical solutions, feel as comfortable with people as they do with technology, and be as adept at consulting as they are at computing. Downsizing of resources and the constant introduction of new systems call for I.T. professionals with a wider set of skills, broader responsibilities, and increased flexibility. What skills do I.T. professionals need to be effective? As resources diminish while the demand for information increases, I.T. professionals constantly have to influence and negotiate with others. Listening to and identifying needs is key to client satisfaction. Developing a vision based on shared goals is vital to gaining commitment. Managing expectations, promoting ideas, and negotiating high-quality agreements when conflicting interests prevail are all emerging as key I.T. skills. SMS provides the skills I.T. professionals need to excel, not just survive, in their rapidly changing roles. Hundreds of I.T. professionals have attended our programs in influence, consulting, negotiation, innovation, and project management over the past few years.
Examples of work we have done:
Insurance Industry
The insurance industry has experienced significant change over the past ten years, which has made the pressure to perform greater than ever. Government regulations, increased competition, and more demanding consumers are just some of the pressures facing the modern insurance firm. In addition, companies have instituted a variety of reengineering and downsizing initiatives, creating increased internal conflicts as managers compete for limited resources. SMS has worked with dozens of insurance organizations to provide the skills that individuals need to excel, not just survive, in this difficult environment.
Examples of work we have done:
Oil and Gas Industry
The oil and gas industry has experienced significant change over the past ten years. These changes include increased regulatory scrutiny, wide swings in the price of crude oil, more complex minerals ownership arrangements, increased competition, slimmer profit margins, rapid development of new exploration technologies, and the need to negotiate more complex agreements on sharing of technology and production efforts. In addition, companies have instituted a variety of quality, reengineering, and downsizing initiatives, making the pressure to perform greater than ever. SMS has worked with dozens of oil and gas companies to provide the skills that managers and professionals need to excel, not just survive, in this difficult environment.
Examples of work we have done:
Pharmaceutical Industry
Over the past decade, pharmaceutical companies have faced an ever-changing, competitive business environment. Increasing demand for innovation, pressure to bring products to the marketplace at a faster pace, and the intricacies of formulating new agreements within managed care environments have required that organizations adapt and develop new approaches. Companies have responded by creating more team-based organizations, developing strategic alignments, executing global strategies, and demanding that people work together and collaborate in new and different ways. SMS has worked with dozens of pharmaceutical companies to provide the skills that managers and professionals need to excel in this dynamic environment.
Examples of work we have done:
Telecommunications Industry
A recent survey concluded that the greatest challenges facing the telecommunications industry include increased competition, global markets, the rapid development of new technologies, the increasing demands and expectations of customers, and workers whose leadership abilities do not match their technical competence. SMS has worked with many telecommunications companies to provide the skills that managers and professionals need to excel in this dynamic environment.
Examples of work we have done:
Utilities Industry
Utilities are facing enormous changes as the realities of deregulation set in. Low cost competition puts pressure on high cost plants. Markets are becoming national and even global. Provider functions are being unbundled, and mergers and alliances often become necessary for survival. New power technologies and expanded services must coexist with rate reductions, and the operative philosophy is “do more with less”. SMS has worked with many utilities to provide the skills that managers and professionals need to excel in this challenging environment.
Examples of work we have done:
Some of Our Clients
What People Say
The most valuable part [of the program] was practicing how to apply the tools to “real- life” situations, and diggings deep into the behaviors. Sherri was amazing. I feel a deep understanding from her that’s really effective when trying to analyze behaviors and situations. This would be a great class for people that consistently use logic/ reasoning for managing and working with others.
Given the nature of my teams responsibility, which is to act as an internal consultant tasked to improving our selling capabilities around the world, it is critical to customize our influencing style to each and every one of our customers. Customizing our approach to each person or region in the world significantly improved our ability to influence positive change.
I think all people who have people management responsibilities should take the course. As a person who has managed up to 250 people at once, I think not only is the training outstanding, but the need to be evaluated by others and to see how you are perceived is extremely beneficial. Often time’s managers do not know how their comments and actions affect their teams.
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